Terms & Conditions

Tickets for Larmer Tree Festival are sold under the following Terms and Conditions

  1. A 3.9% booking fee applies per ticket for all bookings. Such fee shall be non-refundable in all circumstances.
  2. Tickets cannot be exchanged or refunded after purchase, save as set out in point 3 of the Terms and Conditions.
  3. The Festival reserves the right to cancel or reschedule the Festival where it deems it necessary or appropriate due to circumstances outside of its reasonable control (for example, due to an epidemic, pandemic or act of God). In such instances, the Festival shall always seek to reschedule the event and your ticket will be valid for the new date. If you are unable to attend the new date, you must notify the Festival within 14 days of its announcement of the new date and in such instances you may cancel your order and will be eligible for a refund of the sale price of the ticket (excluding the booking fee paid). Failure to notify the Festival within 14 days of its announcement of the new date that you are unable to attend the new date will be deemed to be a reconfirmation of your order for the ticket(s) for the new date, and you will not be able to claim a refund. In the unlikely event that the event is cancelled and not subsequently re-arranged, you will be entitled to a refund of the sale price of the ticket (excluding the booking fee paid). Refunds will be made using the same means of payment as you used for the initial purchase. Except as provided for in this clause 3, where an event is cancelled or rescheduled in accordance with clause 3, the Festival shall have no liability whatsoever to you.
  4. The Festival reserves the right to add, withdraw or substitute artists, and to vary the advertised programme and timings without being liable to pay any compensation.
  5. Weekend ticket holders will have access to parking and camping from 1pm on Thursday 16th July 2020. The Village opens on Thursday 3pm where there will be food, drink and entertainment. The Main Lawn and Main Stage will be open to Weekend and Friday Day ticket holders on Friday at 9am. Wristband exchange closes at 10:30pm each night and no new arrivals will be permitted after this time.
  6. All customers will receive a confirmation email and receipt, with details of their booking as proof of purchase, and later an email with a link to download e-tickets.
  7. Part payment tickets not exchangeable for any other ticket type. Final payment due by 7/05/2020. Email reminders will be sent prior to this date. If the balance is not paid by the deadline, you will lose the deposit and tickets. Part payment tickets will only be valid after the final payment has been made. Deposit payments are non-refundable, save as set out in point 3 of the Terms and Conditions and should cancellation or rescheduling occur before the deposit payment deadline. This option is not available for Super Early Bird or Day Tickets.
  8. Any ticket purchased fraudulently will be voided.
  9. Without a valid ticket, entry into the Festival will not be permitted. Entry is only allowed from the date/time on tickets purchased. Early arrivals will not be admitted.
  10. Tickets for babies and children 5 years and under are free, but a ticket must still be ordered. Teen tickets are limited to three per adult. All under 18s must be accompanied by an adult or will not be admitted.
  11. Ticket holders who look under 21 may be questioned and should bring personal identification. Bars operate a Challenge 21 policy and you may be refused if you can’t prove your age when asked.
  12. Group Price Terms & Conditions:
    - 10 purchased tickets must be on the same day/weekend
    - 10 purchased tickets do not include free Personal Assistant. There must be 10 full-price tickets to qualify as a group.
    - Additional children/teens can be in the order, but a minimum of 10 paying adults are necessary to qualify.
    - Group Prices available until 15th June
  13. Safety regulations and lack of space mean the use of chairs and tables will be restricted at certain times, so you may be asked by the stewards to remove them.
  14. No alcohol or glass will be permitted into the Festival site. The Festival reserves the right to search ticket holders.
  15. Tent camping is included for the date/s on ticket/s only. Ticket holders will need to leave the site by 11am the following morning. Anyone requiring space in our Accessible camping or parking areas will need to arrange this in advance.
  16. Each vehicle will need the appropriate pass. This should be bought in advance and displayed on arrival. Subject to availability, passes will also be for sale on site, at an increased price.
  17. If you are bringing or hiring a live-in vehicle, you will require the appropriate van pass. This should be bought in advance to guarantee a space. Subject to availability, passes will also be for sale on site, at the increased on site price.
  18. Tickets holders having a caravan delivered must contact the Festival office in advance with the company name and time of delivery. You will also need to buy the appropriate van pass with your tickets.
  19. Vehicles are parked at owner’s risk.
  20. No animals (except assistance dogs) will be allowed at the Festival site/campsite.
  21. No open fires, naked flames, disposable BBQs or Chinese lanterns are permitted on the campsite or in the Festival site.
  22. Photographic, video or audio reproduction of artists is prohibited.
  23. Ticket holders consent to inclusion in official photographic, visual and audio promotion of the Festival, and give permission to be featured in marketing and publicity materials.
  24. The Festival reserves the right to refuse admission or to eject a ticket holder for behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with reasonable requests.
  25. No weapons, illegal drugs, legal highs or nitrous oxide are permitted. The Festival reserves the right to search ticket holders if there is cause for suspicion.
  26. Ticket offers and promotions may be introduced at any time at the discretion of the Festival.
  27. The full legal entity of Larmer Tree Festival is Larmer Tree Arts Ltd.
  28. Listing of tickets on any re-sale site is not permitted and any tickets seen so listed may be cancelled without refund (e.g. Viagogo, StubHub, Gumtree etc.)
  29. If tickets are found to have been re-sold or transferred for profit, or commercial gain (for example being sold on another platform for more than the original face value), by anyone other than the event organiser and their ticket agent, it will be voided and the holder refused entry.
  30. If you have purchased a ticket from any site other than LTF it is invalid and you will not be permitted entry. We suggest that you immediately claim a refund from the site you purchased the ticket from. ID checks may be in place to prevent unauthorised resale on third party sites.
  31. Defaced tickets will not be accepted.
  32. The Festival reserves the right, at its discretion, to change, amend, modify, or update these Terms and Conditions from time to time and you are responsible for checking these Terms and Conditions periodically to remain in compliance with them.