Ts & Cs

Ts & Cs

Ts & Cs

Tickets for Larmer Tree Festival are sold under the following Terms and Conditions

  1. A 3.5% booking fee applies per ticket for all bookings.
  2. Tickets cannot be refunded under any circumstances.
  3. All customers will receive a confirmation email and receipt, with details of their booking as proof of purchase, and a later an email with a link to download e-tickets.
  4. The part-payment option, subject to availability, enables Weekend Tickets to be paid for over two payments. The first payment is 50% of the total cost of the tickets plus the full booking fee and the cost of any extras.  The second and final payment will be due by 31/05/2019. Email reminders will be sent prior to this date. If the balance is not paid by the deadline, you will lose the deposit and tickets. Part payment tickets will only be valid after the final payment has been made. Deposit payments are non-refundable. This option is not available for Early Bird or Day Tickets.
  5. Any ticket purchased fraudulently will be voided.
  6. Without a valid ticket, entry into the Festival will not be permitted. Entry is only allowed from the date/time on tickets purchased. Early arrivals will not be admitted.
  7. Tickets for children and babies (10 years and under) are free, but a ticket must still be ordered. Child and youth tickets are limited to three per adult. All under 18s must be accompanied by an adult or will not be admitted.
  8. Ticket holders who look under 21 may be questioned and should bring personal identification. Bars operate a Challenge 21 policy and you may be refused if you can’t prove your age when asked.
  9. The campsites for the 2019 Festival open from 1pm Thursday 18th July, with the Village opening from 3pm. The Festival opens 9.00am Friday 19th – Sunday 21st July. Latest arrival is 10.30pm each night (9.30pm on Sunday), no new arrivals can be admitted after this time.
  10. Safety regulations and lack of space mean the use of chairs and tables will be restricted at certain times, so you may be asked by the stewards to remove them.
  11. No alcohol or glass will be permitted into the Festival site.
  12. Tent camping is included for the date/s on ticket/s only. Ticket holders will need to leave the site by 11am the following morning. Anyone requiring space in our Accessible camping or parking areas will need to arrange this in advance.
  13. Each vehicle will need the appropriate pass. This should be bought in advance and displayed on arrival. Subject to availability, passes will also be for sale on site, at an increased price.
  14. If you are bringing or hiring a live-in vehicle, you will require the appropriate van pass. This should be bought in advance to guarantee a space. Subject to availability, passes will also be for sale on site, at the increased on site price.
  15. Tickets holders having a caravan delivered must contact the Festival office in advance with the company name and time of delivery. You will also need to buy the appropriate van pass with your tickets.
  16. Vehicles are parked at owner’s risk.
  17. No animals (except assistance dogs) will be allowed at the Festival site/campsite.
  18. No open fires, naked flames, disposable BBQs or Chinese lanterns are permitted on the campsite or in the Festival site.
  19. The Festival reserves the right to add, withdraw or substitute artists, and to vary the advertised programme and timings without being liable to pay any compensation.
  20. Photographic, video or audio reproduction of artists is prohibited.
  21. Ticket holders consent to inclusion in official photographic, visual and audio promotion of the Festival, and give permission to be featured in marketing and publicity materials.
  22. The Festival reserves the right to refuse admission or to eject a ticket holder for behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with reasonable requests.
  23. No weapons, illegal drugs, legal highs or nitrous oxide are permitted. The Festival reserves the right to search ticket holders if there is cause for suspicion.
  24. Ticket offers and promotions may be introduced at any time at the discretion of the Festival.
  25. The full legal entity of Larmer Tree Festival is Larmer Tree Arts Ltd.
  26. Listing of tickets on any re-sale site is not permitted and any tickets seen so listed may be cancelled without refund (e.g. Viagogo, StubHub, Gumtree etc.)
  27. If tickets are found to have been re-sold or transferred for profit, or commercial gain (for example being sold on another platform for more than the original face value), by anyone other than the event organiser and their ticket agent, it will be voided and the holder refused entry.
  28. If you have purchased a ticket from any site other than LTF it is invalid and you will not be permitted entry. We suggest you that immediately claim a refund from the site you purchased the ticket from. ID checks may be in place to prevent unauthorised resale on third party sites.
  29. Defaced tickets will not be accepted.