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2016 FAQs

Tickets

NEW: Top tips for opening your e-tickets

We’ve updated our ticketing system, so it works a little differently from last year. If you’re having any difficulty opening your e-tickets, please try these steps before contacting us.

  • Copy and paste the link into your browser
  • Check your downloads folder – your e-tickets may have downloaded straight onto your computer without opening
  • Make sure you have a PDF reader installed. If not you can download Adobe for free from https://get.adobe.com/reader/?loc=uk
  • Check your security settings – your browser or email service might be blocking the hyperlink. Make sure we’re added as a ‘safe sender’ or equivalent
  • Close and re-open your email service, and try all of the above again!

If none of the these tips help, please drop us an email and we’ll get our ticketing friends on the case! You’ll need to state your name and order number, and let us know what you’ve tried.

Which tickets for 2016 can I choose from?

Multi-day (7-day holiday, 5, 4 and 3-day) tickets and Wednesday tickets are on sale now. Other day tickets will go on sale when each day’s headliner is announced.

Does my child need a ticket?

Yes, children (aged 5-10) and under 5s go free but you’ll need to book a ticket for them. You’ll need to buy a youth ticket for those aged 11-17. All under 18s must be accompanied by an adult. Please purchase child/youth and adult tickets together as we can’t allow online sales of child or youth tickets only. These tickets are limited to a maximum of three per adult. Contact the festival office if you need to buy more.

Do I need to buy a parking pass with my tickets?

Yes, you’ll need to buy a car or van parking pass specific to your arrival day, choosing either a day pass or a multiple-day pass to cover the length of your stay. A day parking pass is valid for the same duration as a day ticket (ie from opening time on your arrival day to 11am the next morning) and will cover you for an overnight stay. If you need extra parking passes then you can order these separately online.

What are the tiers all about?

To reward our loyal Larmer Tree festival goers who buy extra early (before we’ve even announced the line-up!) we’ve introduced a tiered system. Tier one tickets are available at an extra-special price, and once these have sold out, we’ll move to tier two, tier three and finally four.

Can I spread the cost of buying my ticket?

Yes. Up until the end of March 2016, subject to availability. Find out more about buying your tickets and paying for them in manageable chunks spread across the year here.

Are there booking fees?

A 3.5% booking fee applies per ticket for online bookings (7% for bookings made over the phone). This includes the cost of the booking service, merchant services and credit and debit card commissions.

If I can’t buy online, is there another way to get my tickets?

Call our telephone box office, managed by our friends at Leicester Square Theatre on 01722 581000. Phone lines are open 10am to 6pm Monday to Friday, 12pm to 5pm Saturday and Sunday. Please note there’s a 7% booking fee for bookings made over the phone.

When will I receive my tickets?

You should receive a confirmation email almost immediately with details of your booking as proof of purchase, which must be kept safe. You’ll then receive an email in spring with a link to download and print your e-tickets and passes for entry to the festival.

How do e-tickets work?

No more lost tickets or leaving them at home, plus it’s kinder to the environment too! All tickets and passes will be e-mailed to you to print-at-home, so no postage costs apply. You’ll receive an email in the spring with a link to download your tickets and passes.

I can’t find or haven’t received my tickets – what should I do?

Both emails (confirmation and tickets) will come from Larmer Tree Festival. If either email doesn’t arrive, first please check your junk mail folder before emailing us at info@larmertreefestival.co.uk.

I can’t use the tickets I’ve bought, can I request a refund?

I’m afraid we can’t refund or resell tickets that can no longer be used.

Can I buy or sell tickets through a third party?

We strongly advise you to always book tickets directly through us. If you can no longer make it to the festival, we’d suggest that you sell your spare tickets onto family or friends. They’ll need the e-ticket or a printed copy – and make sure you give them the spare ticket and not one you still need, as tickets will be scanned on arrival and can only be used once.

Will you be operating the same system for carer’s tickets this year?

Find out more here about booking tickets for personal assistants (carers) or arranging space in our accessible camping and parking areas.

When will I receive my pre-ordered programme?

Those who pre-bought one of our lovely programmes can expect them to arrive by post the week before the festival (week commencing 4th July), so you can start your planning!

Line-up

Who’s on the line-up this year?

See our Line-up page for the latest news, or sign up to be the first to hear.

What time does the music finish?

You can dance your socks off until 2am on Wednesday and Thursday and 4am Friday-Sunday.

When do the workshops start and do I have to book/pay?

All workshops are FREE and are either drop-in/out or area filled on a first come first served basis. The full programme begins on Friday at 10am, but there are bits and bobs going on from 2pm on Thursday.

Where and when can I get a programme?

Order your programme in advance with your tickets and it’ll be sent to you separately (towards the end of June). Perfect for some pre-festival preparation! If you miss this date then you can pick a copy us from the Info Tent at the festival.

Travel and arrival

See our Travel and Arrival page for directions to the festival and more detailed info about opening times, public transport and parking at the festival.

Can I have the postcode for the festival to use Sat Nav?

Take our word for it; SatNav will take you in completely the wrong direction! Save yourself the stress and help us keep our neighbours happy by following the Directions to Larmer Tree Festival.

Where can I park my car?

There is plenty of space for parking in our car parks and it’s not more than a five/ten minute walk to the festival entrance and campsites, no mile-long trek on arrival! For everyone’s safety we can’t allow any cars into the campsites. There will be trolleys for hire to help you unload and pack up your gear. If you’re bringing a live-in vehicle such as a caravan or trailer tent, you’ll be able to park your car on your pitch.

When can I arrive?

Mon 11th & Tue 12th: Camp Rushmore open 11am Monday and 9am Tuesday (Holiday ticket holders).
Wed 13th: Camp Rushmore open 9am (Holiday ticket holders and Comfy Camping bookers). General Campsites & Festival (Village) open 3pm, Gardens open 6pm.
Thur 14th -Sun 17th: All Campsites & Festival open 9am.

The Box Office and Wristband Exchange close at 10.30pm each night, so make sure you get to us before then on the day your ticket is valid from, or you’ll have to bunk up with the macaws.

Where’s the nearest train station?

Salisbury is the closest (NR inquiries 08457 484950 or www.nationalrail.co.uk).

Camping and accommodation

See our Camping page for lots more useful bits on camping at the festival.

Are there different areas in the campsites?

There’s a campsite to suit everyone… Quiet Camping, Family Camping, General Camping, Disabled Camping, Day Camping, and the Van Field. They pretty much do exactly what they say on the tin, but you can take a look at our Camping page for more details. There’s also Camp Rushmore for Holiday ticket holders or those who are booked with our Comfy Camping providers.

What are the campsites like?

Bloomin’ lovely, even if we do say so ourselves! There’s our award winning toilets, free hot showers, ample water points, café, shops and 24-hour security. Plus Camp Rushmore (Holiday Ticket holders and those booked into Comfy Camping accommodation) has some great added facilities including its own car park, plus café and campfire.

Can I camp if I have a day ticket?

You certainly can, until 11am the following morning! The Day Camping/Parking field is ideal if you’re in need of an easy place to set up camp for the night. You can still camp elsewhere if you’d prefer, although you’ll have to park your car in Day Parking.

Is there a special area for caravans, campervans and trailer tents?

Yes, our Van Field is especially for caravans, campervans, trailer tents and live-in vehicles and has hot showers, toilets and Elsan disposal. If you’ve booked a Holiday ticket and are bringing a live-in vehicle, then you’ll be directed to Camp Rushmore.

Do I need to book a place for my caravan/campervan?

You’ll need the appropriate van pass to guarantee a space. You’ll need to buy this in advance as there’s limited space available and we can’t guarantee you access on arrival without the appropriate pass.

If I’m just bringing my campervan for the day, do I still need a van pass?

You can camp in the Day Camping/Parking field for one night and will need a day van pass to camp here. Buy this in advance with your tickets. The stewards will check your tickets on arrival and show you where to set up camp.

Someone else is delivering my caravan, what do I need to do?

You’ll need to buy and bring your van pass with you, not the person delivering the caravan (contact the festival office in advance on 01725 552 300 or email info@larmertreefestival.co.uk to let us know about this arrangement). If you’re hiring a caravan you’ll also need to buy the appropriate van pass with your tickets and bring this with you.

Are there electric hook ups for caravans/campervans?

Our beautiful festival site and camping is gardens and countryside for the rest of the year, so there are no electric hook up points. Find out more about the facilities on offer in all our campsites here.

Can we pitch a tent next to a caravan/campervan?

Yep! There’s space for one or two small tents for your family and friends.

Can we join the fun in Camp Rushmore without a Holiday Ticket?

Sorry, this campsite is reserved for Holiday Tickets holders and those who have booked accommodation with one of our Comfy Camping providers.

Can I hire a tent or caravan?

Absolutely! Why not treat yourself to one of the Comfy Camping options available to hire. They come in different sizes, so you could fit the whole family in without the need to spend hours putting up your own tent!

Are there any B&Bs or hotels nearby?

Early booking is advised, as local accommodation is limited. Call or check out these Tourist Information Centre websites – Salisbury (01722 342860), Shaftesbury (01747 853514) or Blandford (01258 454770), or visit the  Stay in Dorset or Dorset Cottage Holidays websites.

www.visitwiltshire.co.uk
www.visit-dorset.com
www.shaftesburytourism.co.uk

Can I buy my regular newspaper anywhere?

There’ll be a shop in the campsite where you can buy your paper and other essentials such as milk and bread.

Welfare

Will there be medical support on site for emergencies?

A team of professional paramedics and first aiders will be on site during the whole festival. They don’t stock prescription medication so make sure you bring your own supply.

Do you have a security or stewarding teams?

Our ever-friendly and very hard-working band of volunteer stewards and professional security company (on duty 24-hours a day) will make sure you’re looked after in the best possible way.

What are the accessible facilities like for people with disabilities?

Our friendly and helpful stewards will do everything they can to help you enjoy the festival. We provide adapted toilets and showers, an accessible viewing platform, and a dedicated parking and camping area for those with disabilities. Click here to see more about our accessible facilities.

How do I book a space in the disabled parking and camping area?

Click here for more info on how to book up your space. Parking and van passes for the accessible parking and camping area definitely need to be purchased in advance as spaces are limited.

Will there be any charging facilities on site?

Yes, you will be able to charge everything from a mobile phone to a wheelchair battery at the Larmer Lockup – for a donation to Friends of the Earth.

What is mobile phone/3G network coverage like in the campsite?

Phone reception is pretty good at the Larmer Tree Gardens, but will depend on your network. Mobile internet signal can be fairly patchy, so it’s probably best to check with your service provider before coming if you can’t leave those e-mails behind.

Is there a cash machine?

Yes, there will be a cash machine on-site, which will make a small charge per transaction. Please avoid bringing large amounts of cash and valuables with you, there are no prizes for being flash!

Do you recycle any of the rubbish?

Yes we do and we were given a Greener Festival Award in 2012 and 2013! See our Green Larmer Tree page for more info.

If we haven’t quite answered your question here or you need more information please call the festival office on 01725 552300 or e-mail info@larmertreefestival.co.uk

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